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  • We inform you that orders after their registration will be delivered after 3 to 6 working days.
  • The products are intended exclusively for PROFESSIONALS for wholesale!

Cancellation / refund & withdrawal policy


The consumer has the right to withdraw unjustifiably within 14 calendar days from the receipt of the product in accordance with Law 25551/1994 (as amended by K.Y.A. Z1-891 / 2013).Cancellation is made by sending an e-mail to, on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur unless a relevant confirmation is sent by "ELENI MELISSOURGOU AND CO. EE", by e-mail to the customer.

You have the right to return all or part of the order within fourteen (14) days from the date you receive it. In this case you are charged only for the direct cost of returning the products. In the event that the reason for your return concerns an error of "ELENI MELISSOURGOU AND CO EU", we fully assume the cost of returning the product.

The statement of withdrawal is exercised in writing or electronically. You must send the product in perfect condition in which you received it, ie without violating its packaging and confirming that the special markings of the product have not been removed and must not show signs of use. The return will be accepted if it is checked and approved by "ELENI MELISSOURGOU AND CO EU".

In case of return of the products and accordingly, on the one hand with the way you chose to pay for your order and on the other hand with the way in which their return will take place, your refund will be completed within 30 calendar days from the date of receipt of the products. In case the reason for return concerns a mistake of the company, "ELENI MELISSOURGOU KE SIA EE" undertakes to send a new courier to the address you have assigned to us, for the receipt of the order at its own expense. In case the consumer wants the return of his order, without the fault of the company, then the shipping costs are borne by the consumer himself, who will be responsible for the loss, destruction or change of the returned products until their receipt. . After receiving the product, we will immediately process your request and inform you about how to process it.

If you want to cancel the order during its electronic execution, you can click 'cancel' and the process is automatically stopped.

Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail sales receipt, including the special markings of the product (tags-labels).

- The returned item must be accompanied by the completed "return form" that you will find here within the exclusive deadline of fourteen (14) days.


All products returned to the warehouses of "ELENI MELISSOURGOU AND CO. EE", are subject to meticulous quality control before accepting a refund.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company will contact the consumer to resolve the issue.

Force majeure
"ELENI MELISSOURGOU AND CO EE" does not bear any responsibility for any situation that is beyond its own fault and will do everything possible for your best service.

Modification of the terms hereof
"ELENI MELISSOURGOU AND CO. EU" reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.